WHAT DELIVERY OPTIONS DO YOU HAVE?
We offer FREE Royal Mail 1st Class delivery on all UK orders. Please allow 1-2 working days for dispatch and another 1-2 working days for delivery.
We also ship Worldwide via Royal Mail International Tracked & Signed service where we are able. Please know that to some countries we are only able to offer a tracked service due to postage restrictions. If this applies to you, we will refund the cost difference.
Delivery times vary depending on your location but are around 5-7 working days. Worldwide shipping is categorized by zones:
Europe - £10.65 (Delivery aim to Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg is 3-4 working days)
World Zone 1 - £12.95
World Zone 2 - £14.40
USA - £15.45
Please click here to check which zone you need.
If you need your order ASAP, contact us before you place your order at email@example.com and we'll do our best to get your order to you as quickly as possible.
HOW ARE THE PRINTS PACKAGED FOR SHIPPING?
We carefully wrap each print in our acid-free, eco-friendly tissue paper. Depending on the size of print you have ordered, it will either be packaged in a postal tube or board-backed envelope to ensure the safe delivery of your order.
HOW DO YOU PRINT THE ILLUSTRATIONS?
We print each illustration to order on archival quality matte paper using professional grade photographic inks. Each print is complete with a Certificate of Authenticity signed and dated by one of The Adamsons!
DO YOU ACCEPT RETURNS?
Unfortunately we do not accept returns for unwanted orders. However we do offer full refunds for items that arrive damaged due to postal problems or get lost in the post.
I HAVE PLACED AN ORDER WITH YOU BUT HAVEN'T RECEIVED A DISPATCH EMAIL, HAVE YOU POSTED IT YET?
We will always get your orders out to you within 1-2 working days from when you placed your order, and we will always send an email when it has been dispatched. If you haven't received a dispatch email from us within this time frame please ensure you check your junk folder before contacting us at firstname.lastname@example.org
WHERE IS MY ORDER?
We send all our UK orders via Royal Mail 1st Class and would expect them to be delivered to you within 1-2 working days from the dispatch date.
At the moment the Royal Mail are working through the backlog created over Christmas due to the festive season and various COVID-19 restrictions in place. We appreciate it is not ideal but delivery times are out of our hands once we hand the parcels over. If we could ask you to wait 10 working days from dispatch to give the parcel enough time to arrive before getting in touch with us and we can then resolve the issue fairly.
Our international shipping time is approx. 5-7 working days from the dispatch date depending on your location.
As mentioned above, the Royal Mail are working through the backlog created over Christmas due to the festive season and various COVID-19 restrictions in place - including a temporary closure of the UK border which put a halt to international post. We now also have to contend with new regulations due to the UK's departure from the EU.
We appreciate it is not ideal but delivery times are out of our hands once we hand the parcels over. If the item hasn’t been delivered by the due date plus 20-25 working days please get in touch with us.
Due to these issues developed over December we have taken the decision to only offer International Tracked & Signed delivery service for international Orders. This will not improve the delivery time but will offer better reassurance of delivery.
HOW DO YOU SUGGEST FRAMING THE PRINTS?
We have whole page here dedicated to showing you how to frame and hang your prints. We also include this information within your order so it's handy for when you receive it.
If you're interested in stocking our prints, please get in touch at email@example.com.
HOW DO YOU DESIGN THE STADIUMS?
We start each stadium from a blank canvas, referencing existing online images as a starting point. We pick out all the unique details that make each stadium special and make sure the finished illustration truly reflects the spirit of the area.
ARE THE STADIUM PRINTS OFFICIAL FOOTBALL CLUB MERCHANDISE?
Please note that all illustrations produced are 100% unofficial and not affiliated with any brand, football club or sporting organisation. We endeavour to make immediate changes if any illustration is mistakenly found to be in breach of any copyright or trademarks.
MY CLUB'S STADIUM IS LISTED AS 'WORK IN PROGRESS', WHEN WILL IT BE READY FOR PURCHASE?
We are constantly creating new stadiums, so the stadiums listed as 'work in progress' means they are next on the list to do! You are still able to purchase these prints however the dispatch time is around 1-2 weeks.
I CAN'T FIND MY CLUB'S STADIUM, CAN I COMMISSION IT'S ILLUSTRATION?
We have decided to not accept commissions on new stadiums, simply because it wouldn't be fair to charge one person a premium to have their stadium created, but then charge our normal rate for the next person who buys it!
BUT! We always want to hear from you about which stadiums you want to see from us next. Visit our Stadium Suggestions page to add your suggestion. Just know that adding your stadium here does not guarantee it's production.